A grieving mum is facing a bill of up to s25,000 to bring her partners body home from Turkey after he died on holiday and the insurers refused to pay out.
Lisa Gallacher and Billy Wilson had flown out to Kusadasi with kids Ainsley, 15, Daniel, 10, and 16-month-old Alicia for a two-week break on August 27.
But Billy, 55, took ill six days into the trip and was taken into hospital with liver and kidney problems before he passed away on Friday.
The family, who live in Bonhill, insist medical staff at the Turkish hospital were willing to let Billy leave weeks ago, but insurers Axa blocked him flying home, saying the insurance policy was invalid because he hadnt disclosed his medical history.
With no insurance payout, the family are now facing a bill of s20,000 in hospital healthcare fees and a further s5,000 to fly Billys body home.
Lisa flew home with the kids on September 11 and returned to Turkey to be at her partners deathbed with s6,000 the family scraped together for hospital fees, but medics want another s14,000 and are charging for each day Billys body is in the mortuary.
Lisas mum Joanne Forsyth, 54, said: How we are going to get him home I just dont know. It feels like we are banging our heads against a brick wall.
My family all chipped in to send my sister over to help Lisa. They are both going to the hospital to try and arrange a way to pay the bill up.
The family has all been left out of pocket. We dont begrudge a penny of it, but its run into thousands and thousands.
Before he died in hospital Billy was saying, Im not going to get home to see the kids. He knew he wasnt going to get out of there and the only comfort we have is the fact Lisa was there with him.
The family are insisting that they detailed Billys medical history when they bought the policy from travel firm Thomson and MP Gemma Doyle has stepped in to help them.
She said: This is a very tragic situation. I have been trying to assist the family for the last couple of weeks and we had been hoping for a very different outcome. We thought we would be able to bring Billy home last week but every time it seems as though we have found a solution another obstacle has arisen. The family feels as though they have been very badly let down by Axa and by Thomson and neither company wants to take any responsibility.
A spokeswoman for AXA said: Mr Wilsons AXA travel insurance policy excludes any pre-existing medical conditions unless disclosed to and accepted by the medical screening facility; as Mr Wilson failed to call up, we are therefore unable to overturn our original decision. Customers with any pre-existing medical conditions are required to undertake a medical screening. Failing to do so will result in any illness related to this pre-existing medical condition not to be covered.
A spokesman for Thomson added: We have a robust system to ensure customers are aware of the details of any travel insurance they purchase through us. The details are communicated verbally and signed for in writing. Mr Wilson was advised by our staff that he must contact the insurance company to disclose any pre-existing medical conditions which unfortunately he didnt do.